SPECIAL SUPPLEMENT: Bacon Trends + Technology - March 2023 - 8

BACON AUTOMATION
Schiwa products to maximize space and ensure
customers receive the best possible solution for
their unique situation.
" Schiwa offers a completely tailored, customized
slicing solution to all of our customers, "
Springman said. " We sit with the customer to find
specifically what they need, and what they desire
to accomplish. The customer is supported by
Schiwa through the entire process of discovery,
offering the line, building the line and of course
into the full operation of their new system. "
COMPREHENSION AND CONSULTATION
Tom Van Doorn, director at MP Equipment LLC,
a Middleby company, stresses the importance of
conversation before purchasing MP's integrated
bacon processing equipment. The customer/consultant
relationship should be unique with the
customer having complete confidence to approach
MP with trust no matter the size of the solution
MP provides.
" We talk with them about their budget and
production goals, operating cost reduction goals
and where they need to be for the amount spent, "
Van Doorn said.
Jongen added, " We make an assessment on
site (if available) and work out various options
and discuss these with our customer. "
Middleby's Pacproinc, Souderton, Pa.,
focuses on its customers' vision of the end product/package
and works from that point. The company
stresses
listening and honest feedback
about what is possible, which gives customers
a clear vision of the solutions available to meet
their needs.
" If we understand the desired final product,
we can ensure the equipment that leads to the
final package are the correct pieces that are best
8
2023 BACON TRENDS + TECHNOLOGY MEAT+POULTRY
Automated bacon
processing technology
ranges from single
steps to complete
beginning-to-end,
integrated systems.
for the job, " said Nate Riordan, vice president of
global sales.
Wilevco's Reiser added, " We listen to our
customers, it sounds simple, but in practice it
doesn't happen enough. Few things can be as
valuable as a plant tour and a conversation with
the people responsible for making the product
day after day after day. "
BAK Food Equipment's Spiral Bacon
Smokehouses' fully integrated design allows for
a somewhat easier initial consultation. The company
works within the existing facility to integrate
the self-enclosed system. BAK then focuses on
aftermarket support through factory trained technicians
and in-stock parts for all the equipment.
" We provide support physically on site as well
as remote support 24 hours a day seven days a
week of the system, " said Thomas Bako, director
of business development at BAK. " Prior to installation,
our trained engineers can help producers
to design, plan, install and commission the Spiral
Bacon Cooking system to integrate with existing
systems and maximize productivity. "
McCarroll and his team at Weber emphasize
today's demand for customization. Their philosophy
on matching the need of the customer with
the best equipment and processes is based on
understanding the customer's goals and taking
them on as their own. McCarroll maintains this is
the best approach.
" It's not about selling equipment, " he said. " It's
having the right solution, even if it's not in our
portfolio. The days of having a stock equipment,
one size fits all approach, have long passed and
every new challenge has a different need or
result that we need to address. "
Weber makes sure it meets the customer's
needs today, as well as in the future, by assigning
BAK Food Equipment
SPECIAL SUPPLEMENT: Bacon Trends + Technology - March 2023

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